Shipping policy
All orders are processed and manufactured to order within 2 to 3 weeks (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Irish Shipping Rates and Estimates
We offer free shipping with DPD within Republic of Ireland on all orders. Delivery usually takes 2-3 business days from date of shipping notification.
International Shipping
Shipping charges for your order will be calculated and displayed at checkout. We offer international shipping to the following countries & regions:
- European Union (excluding Åland Islands, Canary Islands, and Cyprus).
- Australia
- United Kingdom
- United States of America
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Rustic Hardwood is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@rustichardwood.eu with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@rustichardwood.eu with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@rustichardwood.eu.